The context
Orange City Water serves about 4,100 customers in east-central Indiana, drawing from three groundwater wells and one surface-water source. The utility is staffed by three full-time employees, one of whom is the licensed operator responsible for annual CCR filings.
Before joining our early-access program, the team filed CCRs through a hybrid workflow: a consultant pulled data together for the detected contaminant table; the operator drafted the narrative sections; a template generated the final PDF. The 2024 cycle took about six weeks of calendar time and involved three rejections before the primacy agency accepted the published report — all three for different reasons.
The shift
For the 2026 cycle, Orange City used 1water.ai end-to-end. Last year’s CCR was uploaded once; monthly lab PDFs were attached as they arrived; the agent drafted every section as the data came in.
The three panels the operator used most:
- Draft — to review and approve each section as it was generated.
- Evidence — to trace values back to their source lab PDFs.
- Compliance — to clear the checklist before publish.
Outcomes
- First-draft time: 3 hours of operator attention, spread across two afternoons. Down from about 6 weeks of calendar time.
- Zero primacy-agency rejections. The 2026 CCR was accepted on first submission.
- Compliance guarantee not invoked. No rejection means no refund claim — but the safety net exists.
What changed structurally
The most visible change for Orange City wasn’t speed — it was the audit trail. Every value in the published CCR links back to its source lab PDF, page, and row. When the state reviewer asked about a specific detection, the operator could show the source in one click.
Quote
“If you’ve ever stared at a stack of lab PDFs at 4:50 PM on a Friday in June, you’ll get this product immediately. It’s the first compliance tool I’ve used that respects my time and gives me the receipts I can show the state.”
— J. Carter, Licensed operator (Class IV), Orange City Water